System Settings

System Settings are accessible to admin users under Admin → Settings. Changes here affect the entire platform and all users in your organisation.

General settings

Setting	Options	Notes
Organisation name	Text	Shown in the platform header and emails
Logo	PNG or SVG, min 200×200px	Upload via the Branding section
Default language	English / Arabic	Sets the interface language for new users
Timezone	Asia/Dubai (fixed for UAE)	All task and attendance times are stored in UTC and displayed in this timezone
Date format	DD/MM/YYYY or MM/DD/YYYY	Applies across all date displays

Updating the logo

1. Go to Admin → Settings → Branding
2. Click Upload Logo
3. Select a PNG or SVG file (minimum 200×200px, maximum 2MB)
4. Save

The logo appears in the sidebar, email notifications, and PDF exports.

Feature flags

Feature flags let you enable or disable specific platform capabilities for your organisation. This is useful for rolling out features to your team gradually or for disabling features that don’t apply to your workflow.

Flag	What it controls	When to enable
Marketplace	Service marketplace for tendering work to providers	Phase 1b — not yet live
Client Portal	Allows client users to log in and see their properties	Enable when you are ready to give clients portal access
Mobile Check-in	Requires workers to scan a QR code before starting a task	Enable once QR codes are printed and placed at all venues

Tip

Enable the Client Portal flag only after you have set up all client organisations, linked their properties, and verified that their contract and task data is accurate — clients will see this data on first login.

Integrations

Integration	Purpose	Status
Email (Resend)	Transactional emails — login links, task notifications	Managed by HelpYard (no action needed)
Umami	Privacy-first analytics for platform usage	Configured at deployment
Fider	In-app product feedback widget	Configured at deployment

Integration credentials are managed at the infrastructure level. Contact your HelpYard account manager if an integration stops working.

Language switching for users

Individual users can switch the interface language from their profile menu (top right → Language). The default language in System Settings applies to new users only — it does not override existing user preferences.

Arabic (ar) uses the Cairo typeface and renders all layout in RTL automatically.

Maintenance mode

When maintenance mode is on, all users (except admins) see a maintenance page. Enable from Settings → Maintenance Mode.

Caution

Maintenance mode immediately logs out all active non-admin sessions. Warn your team before enabling it during business hours. Any tasks the worker was in the middle of completing will not be lost — they can continue after maintenance mode is lifted.