Contact Support

If you cannot find the answer in this help centre, our support team is here to help.

How to reach us

In-app feedback

Click the feedback button (bottom-right of any page) to submit a bug report or feature request directly from the platform.

Email support

Send us a message at support@helpyard.ae. Include:

• Your email address and organisation name
• A description of the issue
• Steps to reproduce (if it is a bug)
• Screenshots if helpful

Response times

• Critical issues (can’t log in, data loss) — within 4 hours
• General queries — within 1 business day
• Feature requests — reviewed weekly

Before contacting support

Check these resources first:

1. This help centre (use the search bar at the top)
2. Common Issues
3. Login Problems

Providing useful information

When submitting a support request, the more context you provide the faster we can help:

• Browser and version (Chrome, Safari, Firefox)
• Operating system
• Time and date the issue occurred
• Your user role (Admin, Provider, Client)